Refund and Returns Policy

Welcome to Noor Al Mahara Bicycle Trading LLC, your premier destination for high-quality bicycle spare parts. With a wide selection of top brands and a commitment to customer satisfaction, we strive to meet all your cycling needs. Explore our website to discover the perfect spare parts for your bike and enhance your cycling experience.

Overview

At Noor Al Mahara Bicycle Trading LLC, we are passionate about cycling and dedicated to providing exceptional products and service. Our extensive range of bicycle spare parts includes gears, brakes, chains, tires, and more. We source our parts from reputable brands known for their durability and performance, ensuring that you can trust the quality of your purchase. With our knowledgeable staff and expertise, we are here to assist you in finding the right parts for your bike and answering any questions you may have.

Exchange and Return Policy:

We want you to be completely satisfied with your purchase. If you need to exchange or return a spare part, please review our exchange and return policy. Unused and uninstalled items can be returned within 10 days of purchase for a refund or exchange. Simply contact our customer support team to initiate the process, and we will guide you through the necessary steps. Please note that certain conditions and restrictions may apply.

Shipping and Delivery:

We offer reliable shipping services to ensure that your spare parts reach you in a timely manner. Shipping options include standard and expedited delivery, with estimated delivery times provided during the checkout process. Shipping costs may vary based on your location and the size or weight of the items. For international shipping, additional fees and customs duties may apply. Rest assured, we strive to process orders promptly and provide you with tracking information to monitor the status of your shipment.

Warranty and Product Guarantees:

We stand behind the quality of our bicycle spare parts. Many of our products come with a manufacturer’s warranty, which covers defects in materials or workmanship. Warranty details can be found on the product page or packaging. If you encounter any issues with a warranted item, please contact our customer support team with proof of purchase and relevant information, and we will assist you in making a warranty claim.

Customer Support and Contact:

We value your satisfaction and are here to assist you. If you have any questions, concerns, or need support, our dedicated customer support team is ready to help. You can reach us by filling out the contact form on our website, sending an email to maharabikeshop@gmail.com, or calling our customer support hotline at + 971 4 337 9988. We strive to respond to inquiries within 24 hours during weekdays.